Refund policy

 

 

Last Updated: July 2026

Thank you for choosing Lapshi India.

Every outfit we create is thoughtfully designed and handcrafted specifically for you. Unlike mass-produced garments, our products are made-to-order and, where applicable, customized according to your selected design, fabric, measurements, and personal preferences. Because of the personalized nature of our products, our return and refund policy differs from that of standard ready-to-wear retailers.

We encourage you to read this policy carefully before placing an order.

 

Made-to-Order Products

All garments sold by Lapshi India are crafted only after an order has been confirmed.

As each piece is individually produced, we are unable to accept returns or exchanges simply because:

  • You changed your mind after placing the order.
  • The style or design no longer meets your personal preference.
  • Incorrect measurements were provided during checkout.
  • The selected colour appears slightly different due to screen or lighting variations.
  • Delivery took longer than expected due to courier delays.
  • Minor variations occur in embroidery, fabric texture, handwork, or finishing that naturally arise during handcrafted production.

These characteristics are considered part of the uniqueness of handmade garments and do not qualify as defects.

 

Eligible Returns & Replacements

Although we do not generally accept returns on customized products, we are committed to delivering the highest quality.

A replacement or appropriate resolution may be offered if you receive:

  • An incorrect item that differs from your confirmed order.
  • A product that has sustained damage during transit.
  • A garment with a significant manufacturing defect.
  • An incomplete order where one or more purchased items are missing.

To be eligible, the issue must be reported within 48 hours of receiving your order.

Please include:

  • Your Order Number
  • Clear photographs of the product
  • Images of the packaging
  • A brief description of the issue

Our Quality Assurance team will carefully review your request and respond within 2–5 business days.

 

Items That Cannot Be Returned

To maintain hygiene, quality standards, and fairness, the following items are not eligible for return or exchange:

  • Customized or personalized garments
  • Altered products
  • Products worn, washed, or used
  • Products returned without original packaging
  • Orders reported after 48 hours of delivery
  • Gift cards (if applicable)

 

Refund Process

If your request is approved after inspection, Lapshi India may, depending on the circumstances, provide one of the following resolutions:

  • Replacement of the product
  • Store Credit
  • Partial Refund
  • Full Refund

Refunds, where applicable, will be processed to the original payment method used during checkout.

Please allow 7–10 business days for the refunded amount to reflect in your account after approval. Processing times may vary depending on your bank or payment provider.

 

Order Cancellation

Since every garment enters production shortly after an order is confirmed, cancellation requests are time-sensitive.

  • Orders may be cancelled within 24 hours of successful payment.
  • Once production has commenced, cancellation requests cannot be accepted.
  • Customized orders already under production are non-cancellable and non-refundable.

If you wish to cancel your order, please contact us as soon as possible.

 

Changes to Existing Orders

We understand that you may wish to make adjustments after placing an order.

Requests related to the following may be accepted within 24 hours of order confirmation:

  • Measurements
  • Fabric selection
  • Colour preference
  • Sleeve style
  • Neckline
  • Minor customization details

After production begins, modifications may no longer be possible.

 

Measurement Responsibility

To ensure the best possible fit, customers are requested to provide accurate body measurements while placing a custom order.

Lapshi India cannot be held responsible for fitting issues resulting from:

  • Incorrect measurements submitted by the customer
  • Changes in body measurements after placing the order
  • Measurement errors provided by third parties

If you require assistance, our team will be happy to guide you through the measurement process before production begins.

 

Handmade Product Disclaimer

Every Lapshi India garment is handcrafted by skilled artisans.

As a result, slight variations may naturally occur in:

  • Embroidery placement
  • Handwork detailing
  • Fabric texture
  • Dye batches
  • Motif positioning
  • Stitching finish

These subtle differences reflect the authenticity of handcrafted fashion and should not be considered manufacturing defects.

 

Damaged Shipments

If your package appears damaged at the time of delivery, we recommend taking photographs before opening it.

If the product inside is damaged, please notify us within 48 hours along with photographs of:

  • The outer packaging
  • The shipping label
  • The damaged product

This helps us coordinate with our shipping partners and process your request more efficiently.

 

Right to Refuse Returns

Lapshi India reserves the right to decline return, refund, or replacement requests if:

  • The request falls outside this policy.
  • The product has been used, washed, or altered.
  • Required evidence is not provided.
  • The claim is found to be fraudulent or misleading.

 

Contact Us

If you have any questions regarding this policy or need assistance with your order, please get in touch with us.

Email: lapshiindia@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)