Shipping policy

 

 

Last Updated: July 2026

Thank you for shopping with Lapshi India.

Every garment we create is thoughtfully handcrafted and made specifically for each customer. Since our products are made-to-order, our shipping process differs from that of standard ready-to-wear fashion retailers.

This Shipping Policy explains our production timelines, shipping methods, estimated delivery times, and other important shipping information.


Order Processing

Once your order is successfully placed and payment is confirmed (or your Cash on Delivery order is verified, where available), our team begins preparing your garment for production.

As each outfit is individually crafted, production begins only after your order has been confirmed.

Before production starts, we may contact you to verify:

  • Measurements
  • Fabric selection
  • Colour preferences
  • Customization requests
  • Delivery information

Providing accurate information helps us ensure the best possible final product.


Production Timeline

Unlike ready-made garments, every Lapshi India outfit is handcrafted after the order is placed.

Production time depends on the complexity of the design, embroidery, fabric availability, and customization requirements.

Our typical production timelines are:

  • Standard Custom Orders: 10–15 business days
  • Premium Handcrafted Designs: 15–25 business days
  • Bridal & Heavy Embroidery Orders: 20–45 business days

These timelines are estimates and may vary depending on seasonal demand or artisan availability.

If your order requires additional production time, our team will keep you informed.


Shipping Timeline

Once your order has been completed and passed our quality inspection, it will be dispatched through one of our trusted shipping partners.

Estimated delivery times after dispatch are:

Within India

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

International Shipping

International delivery timelines vary by destination and customs processing.

Estimated delivery:

  • 7–15 business days after dispatch.

Customers are responsible for any customs duties, import taxes, or local charges imposed by their country's authorities unless otherwise stated.


Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Order value
  • Product weight
  • Shipping method selected

From time to time, Lapshi India may offer free shipping promotions. Such offers will be clearly communicated on our website.


Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email or SMS containing:

  • Tracking Number
  • Courier Partner
  • Tracking Link
  • Estimated Delivery Date

Please allow up to 24 hours for tracking information to become active.


Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Severe weather conditions
  • Public holidays
  • Courier network delays
  • Customs inspections
  • High seasonal demand
  • Government restrictions
  • Natural disasters
  • Force majeure events

We appreciate your patience and understanding should any unforeseen delays arise.


Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at the time of placing an order.

Lapshi India cannot be held responsible for delays or additional shipping charges resulting from:

  • Incorrect address
  • Incorrect phone number
  • Incomplete delivery information
  • Failure to receive the delivery after multiple courier attempts

If an order is returned to us due to incorrect shipping information, additional shipping charges may apply for re-dispatch.


Failed Deliveries

If delivery cannot be completed because:

  • The recipient is unavailable.
  • The address provided is incorrect.
  • The package remains unclaimed.
  • Delivery attempts are unsuccessful.

the shipment may be returned to Lapshi India.

In such cases, customers may be required to pay applicable re-shipping charges before the order can be dispatched again.


Damaged Packages

If your package appears visibly damaged upon delivery, we recommend:

  • Inspecting the package before accepting it.
  • Taking clear photographs of the packaging.
  • Contacting us within 48 hours if the product inside has been damaged.

Please include:

  • Order Number
  • Photographs of the packaging
  • Photographs of the damaged product

Our team will investigate the matter and provide an appropriate resolution.


International Orders

For international shipments:

  • Delivery timelines may vary depending on customs clearance.
  • Customs inspections may delay delivery beyond our estimated timeframe.
  • Import duties, taxes, and customs fees are the responsibility of the customer unless expressly stated otherwise.
  • Lapshi India is not responsible for delays caused by customs authorities.


Address Changes

If you need to update your delivery address after placing an order, please contact us as soon as possible.

Address changes can generally be accommodated only before the order has been dispatched.

Once a shipment has been handed over to the courier partner, we may be unable to modify the delivery address.


Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Lapshi India
Email: lapshiindia@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)